ACONDITIONED INFRASTRUCTURE

:: Secure Spaces (Guards, Man Traps)
:: Racks and jails
:: Detection and fire suppression



DATA NET STATE OF THE ART

:: Connectivity Front End: Redundant Access with a high Bandwidth to Internet.
:: High speed net redundant into the IDC
:: Back End connectivity: IPData
:: Services, Dedicated Link



Operations Center

:: Monitored
:: Net Administration
:: Remote Hands Services

Electric supply system

The electric energy is provided to the building by an own electric Substation inside our building. Additionally, there is installed a UPS bank that provides till 6 hours of autonomy.

In the case that an energy cut happens, the UPS bank provides electricity till the electrogen group starts working, the one that is composed of redundant equipments (1+1) of 650VA that provides constant stabilized energy. This electrogen groups are feed by two independents gas oil tanks, what gives them an unlimited autonomy. Into the Data Center, every rack is feed by two independents electric circuits.



INCIDENTS RESOLUTION

The maximum replaying time compromised from the moment of generating the trouble ticket is 15 days. In this answer the origin of the accident will be informed and the resolution time of it as well.

Hardware stock is maintained in the Data Center, accessible immediately, in case of fault. The stored elements in stock are: sources, memories, discs, motherboard, plaques, etc.

There also exists support contracts signed with the hardware manufacturers (Cisco, Lucent, Hewlett-Packard, Sun Microsystems, Compaq, etc.) Moreover, as an alternative service, there is a secondary deposit in another building where the offsite spare parts are at disposal, under the access politics, security and administration of AT&T. The time to access to the spare parts off site is from an hour.

BACK-UPs SERVICES

The Backup solution provides backup and restore of data in a separate backup net of high speed into the data center. The backup services use Veritas NetBackup as solution and centralize tape libraries with DLT (Digital Lineal Tape) Technology.

Under specific requirements relevant to backup politics made by the customer, we can offer a customized service to realize individual files backups, operative systems and data bases (cold and hot).

The standard politic of backups is to realize a full backup once a week and six daily incremental backups (till the next full backup is released).

TIME OF STANDART RECUPERATION

The restores are included between the 30 minutes since the requirement for stored data in the site. The restore time depends of the volume to be restored and of the SLA committed with the client. If there are not the details on site, the tapes are at disposal in a period of 30 minutes.